Yianni Leontakianakos

Education

Western Governors University

Bachelors of Science in Information Technology

July 2025 - Present
  • Completed coursework in networking, cybersecurity, cloud computing, and IT service management
  • Gained hands-on experience with troubleshooting, system administration, and basic scripting
  • Developed knowledge of operating systems, virtualization, and network security principles

Suffolk County Community College

Associate of Arts in Liberal Arts

September 2014 - May 2019
  • Completed foundational coursework in communication, mathematics, and critical thinking
  • Developed strong written and verbal communication skills
  • Built analytical and problem-solving abilities applicable to technical environments

Work Experience

IT Support Technician

ABC Tech Solutions – New York, NY

May 2024 - Present
  • Provided Tier 1 technical support for 100+ end users in Windows environments
  • Troubleshot hardware, software, and basic network connectivity issues
  • Installed and configured desktops, printers, and user accounts (Active Directory)

Help Desk Support Specialist

Metro Business Services – Long Island, NY

April 2022 - May 2024
  • Responded to technical support requests via phone, email, and ticketing system
  • Diagnosed and resolved issues related to Microsoft 365, email, and file access
  • Reset passwords and managed user permissions

Technical Support Assistant (Part-Time)

Campus IT Services – Long Island, NY

July 2019 - April 2022
  • Assisted students and staff with login, Wi-Fi, and software issues
  • Set up and maintained computer lab equipment
  • Performed basic virus scans and system optimizations

SKILLS/CERTIFICATIONS