Yianni

Education

Completed coursework in networking, cybersecurity, cloud computing, and IT service management
Gained hands-on experience with troubleshooting, system administration, and basic scripting
Developed knowledge of operating systems, virtualization, and network security principles

Completed foundational coursework in communication, mathematics, and critical thinking
Developed strong written and verbal communication skills
Built analytical and problem-solving abilities applicable to technical environments

Provided Tier 1 technical support for 100+ end users in Windows environments
Troubleshot hardware, software, and basic network connectivity issues
Installed and configured desktops, printers, and user accounts (Active Directory)

Responded to technical support requests via phone, email, and ticketing system
Diagnosed and resolved issues related to Microsoft 365, email, and file access
Reset passwords and managed user permissions

Certifications: CompTIA A+, Network+, ITILv4 Foundations
Programming/Scripting Languages: Python, JavaScript, HTML, CSS
Tools & Platforms: VMware, Virtualbox
Systems & Networking: Windows, macOS, Linux, IP configuration, Windows defender firewall, VPN setup, Network troubleshooting, and Monitoring, Hardware troubleshooting, Computer assembly and repair
Productivity: Microsoft Office (Powerpoint, Word, Outlook, some Excel), Google Work space(Collab, Sheets, Docs, Slides, Gmail)